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Privacy Policy

Last Updated: May 2026

 

1. INTRODUCTION AND GENERAL TERMS

 

These terms apply to the use of games and other products developed by Off By One Games LLC ("we," "us," or "our"). Our registered mailing address is 2801 B St. Unit #2300, San Diego, CA 92102.

 

This privacy and data policy ("Privacy Policy") applies and has effect in respect of all games, related online services (including multiplayer connectivity and interactivity), and other software and products made available by us (together the "Game(s)"), as well as any other online features relating to the Games including our website (https://www.offbyonegames.com) (the "Website"). Together, the Game(s) and the Website are referred to as the "Services".

 

If you have any questions or comments about this Privacy Policy, please contact us at info@offbyonegames.com.

 

We are committed to protecting and respecting your privacy. This Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Please read it carefully to understand what information we collect, how we use it, and your choices regarding your personal data.

 

2. INFORMATION WE MAY COLLECT ABOUT YOU

 

We collect and process the following information, which may include your personal data:

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Information provided by you when using the Games

("Gameplay Information")

 

We may collect the following information from you when you play our Games:

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  • Your username or gamertag.

  • Player ID and platform player ID allocated to you by third-party platforms (such as Steam, PlayStation, Xbox, or Nintendo).

  • Third-party platform profile display names.

  • Your user preferences, including language and region.

  • Core milestones related to your gameplay, progression, and session achievements.

  • The type of device or hardware operating system you are using to play the Game.

  • Game versions, debug logs, crash reports, and technical diagnostics relating to software operation errors.

  • Information collected for the purposes of providing analytics ("Analytics")

  • Identification of software crashes and hardware defects (including CPU, RAM, and graphics card data provided via digital platform stores).

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Information provided by you via In-Game Feedback

("Feedback Information")

 

When you use our in-game tool to submit bugs, ideas, or feedback, we collect:

 

  • The written contents of your feedback message.

  • Your email address (completely optional, used only if you request a response).

  • Accompanying metadata captured at the moment of submission, such as current player coordinates, shopping cart or item state parameters, and active game performance metrics to help us understand the context of your report.

 

3. WHY WE COLLECT INFORMATION ABOUT YOU

 

To provide the Services to you

 

We use your information (including Gameplay Information and Analytics) to record your game progress, maintain multiplayer connectivity, and ensure the Games deliver promised features and function properly.

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To process in-game feedback and bug reports

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We use Feedback Information to investigate bugs reported by players, evaluate feature suggestions, and troubleshoot gameplay performance issues. If you choose to provide an optional email address, we may use it to contact you for further details regarding your report or to notify you of a fix.​

 

To help us improve the Services and fix defects

We process Analytics and Support Information to ensure our Services function properly, to identify bugs or physics engine optimization issues, and to improve the overall player experience.

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4. COOKIES

 

Our Website is hosted on the Wix platform. While we do not personally deploy tracking or advertising cookies, Wix automatically places essential cookies on your device to ensure website security, system stability, and core site functionality. If you use our contact forms, Wix processes that technical interaction data on our behalf. You can find more details regarding these essential mechanisms via the Wix Privacy Policy.

 

5. DATA SHARING AND THIRD-PARTY SERVICES

 

We do not sell, rent, or share your personal data with third parties for commercial or marketing purposes.

 

However, to ensure game stability, performance optimization, and multiplayer infrastructure, our Games integrate trusted development tools. These services act as data processors and may automatically collect technical, hardware, or crash data on our behalf:

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  • Unity Technologies: Used as our primary game engine and development environment. Unity may automatically collect device identifiers, IP addresses, and unique game session parameters to facilitate performance metrics. You can read their complete player practices via the Unity Game Player and App User Privacy Policy.

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  • Sentry (Functional Software, Inc.): Used to track realtime software exceptions, game crashes, and technical defects. Sentry captures localized debug logs and hardware diagnostic metrics at the moment of an error to help us fix bugs quickly. Review their privacy protocols via the Sentry Privacy Policy.

 

Digital Platform Stores: Where our Games are downloaded or authenticated (such as Steam, Xbox, PlayStation, or Nintendo), platform-specific player identifiers and transaction details are processed directly by those respective platforms to manage your game licensing and cloud progress.

 

6. YOUR RIGHTS AND CONSUMER CONTROL

 

Depending on your location (including rights protected under the CCPA for California residents), you have certain rights over the way we process personal data relating to you. These rights include:

 

  • Asking us to send you a copy of your personal data.

  • Asking us to restrict, stop processing, or delete your personal data.

  • Asking us to correct inaccuracies in your personal data.

 

To make a request, please contact us at info@offbyonegames.com. We aim to respond to verified requests within applicable legal time limits (typically within 30 to 45 days).

 

7. DATA RETENTION

 

We will hold your personal information on our systems only for as long as is necessary for the relevant service, to resolve disputes, or to comply with legal, tax, and regulatory obligations. Gameplay data and order details for physical goods may be retained longer to handle ongoing account management or post-purchase warranty support.

 

8. CHILDREN'S PRIVACY

 

We do not knowingly solicit information from or market to children under the age of 13. If you believe that we might have collected personal information from a child under 13 years of age, please contact us at info@offbyonegames.com so we can delete that data as quickly as possible.

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9. SECURITY

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We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. However, no data transmission over the internet or electronic storage system can be guaranteed 100% secure.

 

10. INTERNATIONAL DATA TRANSFERS

 

Our operations are based in the United States. If you are accessing our Services from outside the United States, your personal data may be transferred to and processed on servers located in the US, where data protection laws may differ from those in your jurisdiction.

 

CONTACT INFORMATION

 

All questions, comments, or data inquiries should be directed to:

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© 2026 Off By One Games LLC. All rights reserved.

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